#Get skype name while in call software#

The command shown in Example 3 returns a single Response Group agent group: the group named Help Desk found on the service ApplicationServer. Example 3 - Get-CsRgsAgentGroup -Identity service:ApplicationServer: -Name 'Help Desk' The command shown in Example 2 returns all the Response Group agent groups configured for use on the service ApplicationServer. Example 2 - Get-CsRgsAgentGroup -Identity service:ApplicationServer: This is done by calling Get-CsRgsAgentGroup without any parameters. Examples - Example 1 - Get-CsRgsAgentGroupР”В®xample 1 returns all the Response Group agent groups configured for use in the organization. The Get-CsRgsAgentGroup cmdlet provides a way for you to return information about the Response Group agent groups currently in use in your organization, including information about the users who have been assigned to each agent group. The people designated to answer calls are known as agents, and a collected set of agents are referred to as a Response Group agent group.Р”Р„gent groups are associated with workflows, and are further associated with similar job responsibilities: help desk personnel might be grouped in the Help Desk agent group while customer support agents might be grouped in the Customer Support agent group.

#Get skype name while in call software#

When someone calls a phone number associated with the Response Group application, the application first determines the workflow that corresponds to the number called.Р”В«ased on the configuration of that workflow, the call might be routed to a set of interactive voice response (IVR) questions (in which the caller is asked one or more questions along the lines of 'Is this question about hardware support or software support?').Р”Р„lternatively, the call might be placed in a Response Group queue there the caller will be put on hold until a designated person is available to answer the call.

In this article Syntax Get-Cs Rgs Agent Group This cmdlet was introduced in Lync Server 2010. Returns information about the Response Group agent groups configured for use in your organization.Р”Р„n agent group is a collection of agents assigned to a Response Group queue.Р”Р„gents are the users assigned to answer calls directed to a queue.